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P.I.C in Shortcut Agency :

 

Q 1- Please rate the importance of the following topics on a five point scale, where (1) means "Not Important At All" and (5) means "Extremely Important".

 

Q 2- Please evaluate Cairo University Sixth Annual Employment Fair on a five point scale, where (1) means "Inferior" and (5) means " Superior ", please also indicate the reason of your evaluation.

 

Shipment by :

Sea Air Road Rail Multimodal

 

I-Human Resource
Q- 1- Importance

A-Skills of the working group

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

B- Attitude in dealing with clients

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

C- Reliability

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

D- Efficiency

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

E- Effectiveness

(Solving the Clients ' problems)
Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5

 

II- Quotation
Q- 1- Importance

F- Freight Rate

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

G- Inland Transportation Rate

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

H- Customs fees

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5

 

III- Service
Q- 1- Importance

I-Customs service

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

J-Transport service

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

K-Warehouse handling

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

L-Sales presentation of shortcut Agency's service

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

M-The link price/quality

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
     

N- Our Trust worthy and discretion.

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5

 

IV- Web Site & Profile.
Q- 1- Importance

O Web Site Data & information

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

P- Web Site design

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5
 

Q- Quality & design of all print out (letter head, envelops and booklet)

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5

 

V- Overall evaluation
Q- 1- Importance

R- Overall Evaluation

Q-1-importance 1 2 3 4 5

Q-2-Evaluation

-Why :
1 2 3 4 5

 

VI- please describe a practical example when you have not been served according to your expectations, if any :

 

VII- Other Suggestions for improving our quality of service